Technical Representative
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Job Description
Technical Representative in DuBois Technical Service Group maintaining and improving chemical treatment programs for clients. Building customer relationships and managing service delivery at client facilities.
Responsibilities:
- Maintaining target chemical levels for established treatment programs at DuBois customer sites.
- Developing and adhering to an efficient service schedule to match customer service profile.
- Completing the entire service schedule each month.
- Regularly scheduled audit includes testing water or fluid samples using a portable lab and analyzing results at client sites, recording inventory and initiating reorders where necessary either directly or through customers’ order process.
- Daily data entry in an analytics platform and the ability to communicate anomalies clearly throughout the organization.
- On-site troubleshooting resulting from non-conformances in water sample results and ability to repair/replace any defective equipment.
- Identifying and implementing solutions to help our clients’ water or chemical system operate at the lowest possible life cycle cost and proactively maintain them there.
- Design, install, maintain and repair dosing equipment, controls and water conditioning systems to ensure DuBois programs operate properly.
- Manage urgent and non-urgent customer requests for support relating to the operation of DuBois programs at their facilities.
- Identify and quantify water and energy program savings.
- Opportunity to design new water or process chemical treatment programs.
- Maintain a customer service attitude to achieve an exceptional level of customer satisfaction.
- Responsible for preparing and presenting annual business reviews to customers that entail both technical and financial elements (where required).
Requirements:
- Post Secondary Education in Chemical, Mechanical, Environmental or Industrial applications.
- Experience working in customer service and/or sales.
- Exposure to working in industrial environments is preferred.
- Strong interpersonal skills, with the ability to build relationships with customers and internal partners within the organization.
- Effective organizational skills and attention to detail.
- Strong customer service experience.
- Exceptional problem-solving and troubleshooting skills.
- Valid Driver’s license
Benefits:
- health insurance
- dental insurance
- vision insurance
- life insurance
- 401k with company match
- paid holidays
- vacation time
- income protection plans
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