Technical Service Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Service Specialist at TravelCenters of America providing support for heavy-duty truck service and repair expertise. Responsible for documentation, safety practices, and collaborating with field technicians.
Responsibilities:
- Provide technical service support within the Truck Service division.
- Assist field technicians with diagnostics and repair direction through the technical help line.
- Draft, revise, and maintain technical bulletins, repair procedures, and diagnostic guides.
- Support evaluation, testing, and field validation of diagnostic software and tooling.
- Reinforce safe work practices aligned with OMS standards.
- Deliver technical updates and support technician certification pathways.
Requirements:
- Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered.
- Strong analytical, facilitation, and customer management skills.
- 5+ years of experience in heavy-duty truck service and repair.
- ASE Master Medium/Heavy-Duty Certification or equivalent technical credential preferred.
- Hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical).
- Experience authoring technical documents, repair procedures, or service communications preferred.
- Strong knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks.
- Experience supporting technical help lines, critical issue processes, or centralized support functions preferred.
- Strong analytical skills with the ability to translate field issues into structured solutions.
- Valid driver’s license.
Benefits:
- Health insurance
- 401(k) matching
- Paid vacation (120 – 240 hours per year)
- Paid holidays (9 per year)
- Personal choice holidays (2)
- Parental leave (up to 8 weeks)
- Discretionary annual bonus program
- Long-term incentive program
- Retirement benefits including pension
Similar Jobs
Patient Scheduling Specialist
Patient Scheduling Specialist coordinating and scheduling patient appointments in a healthcare setting. Engaging with patients and managing scheduling operations for seamless healthcare experiences.
Staff Commissions Specialist
Staff Commissions Specialist leading end-to-end commissions operations for Alkami's digital banking platform. Working cross-functionally to enhance process design and financial reporting accuracy.
Access Specialist
Access Specialist at Stella Mental Health ensuring patient access to mental health care by navigating insurance complexities. Completing verifications and authorizations for advanced treatments.
Microsoft Purview Specialist – Temporary
Data Governance Specialist with Microsoft Purview expertise for a temporary project. 100% remote from Brazil, configuring solutions in data governance.
AI Delivery Lead – Senior
Leading complex software development projects at Compass UOL using AI tools and methodologies. Engaging with clients and managing multidisciplinary teams.
Child & Adolescent Psychiatrist – Part Time
Child and Adolescent Psychiatrist providing psychopharmacology in a virtual behavioral health program. Seeking professionals to assess and manage mental health for pediatric patients remotely.
National Title Examination Specialist
National Title Examination Specialist performing title examination and clearance duties to ensure property titles are clear. The role is remote, serving as part of a national title services team.
Customer Quality Liaison
Customer Quality Liaison role managing client quality concerns and ensuring compliance in commercial vehicle manufacturing. Engaging with OEMs and internal teams to resolve issues and improve processes.
School Coordinator
School Coordinator at ICL Academy managing communications and admissions for students and families. Supporting day-to-day operations while maintaining data integrity across platforms.
Lead EHS Specialist
EHS Manager providing day-to-day EHS support for GSI projects in the United States. Working closely with operational and project managers to uphold EHS standards and compliance.
Talent Solutions Specialist
Workday Talent Solutions Specialist at Marathon Health overseeing Workday Talent modules and business process design. Ensuring optimization, scalability, and continuous improvement of talent processes.
Especialista Telecom Sênior – Redes IP, Backbone IP MPLS, Rede de Acesso
Specialist managing complex IP networks for Brasil TecPar to evolve and optimize network infrastructure. Leading technical configurations and supporting network projects in a diverse team.
Senior Site Activation Lead
Senior Site Activation Lead overseeing site activations for clinical trials at ICON healthcare. Leading teams, managing projects, and ensuring timely delivery of activation milestones.
Scheduling Specialist
Remote Scheduling Specialist providing outreach and support to health care members across the U.S. Navigating eligible members through healthcare programs with focus on excellent customer service.
Placement Specialist
Placement Specialist determining candidate eligibility for clinical practice at National University. Advising students on requirements and managing student teaching placements throughout the process.
Dermatology Health and Science Specialist
Field-based specialty sales role promoting dermatology therapies through strategic provider engagement. Collaborating with healthcare providers to drive patient care outcomes.
AIRS Solution Specialist
Cybersecurity professional protecting digital life through innovative technology and collaboration. Join us to shape the future of the industry with cutting-edge solutions.
Destination Coordinator
Destination Coordinator managing vendor relationships and ensuring quality service delivery for Hyatt's Amstar team. Collaborating with vendors and internal teams to enhance operational excellence in hospitality.
Resource Coordinator – Technology Solutions
Resource Coordinator managing client interactions and service requests for engineering teams. Ensuring effective ticketing, resource coordination, and communication for optimal service delivery.
Senior Specialist, CAPA Management
Senior Specialist CAPA Management at Johnson & Johnson ensuring compliance in CAPA processes. Collaborating with stakeholders to monitor investigations and manage quality approvals.