Technical Services Specialist
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Job Description
Technical Services Specialist leading client integrations, data solutions, and automation for Absorb’s AI-driven learning platform. Mentoring teammates and improving technical service delivery.
Responsibilities:
- Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals
- Manage integration and data projects end-to-end, ensuring timely and high-quality delivery
- Translate complex technical concepts into actionable, client-friendly guidance
- Build trust-based client relationships through clarity, reliability, and service excellence
- Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset
- Support and deploy advanced integrations, including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages
- Troubleshoot and resolve data challenges
- Advise clients on data modeling, validation, governance, and integration design best practices
- Contribute technical expertise to BI and analytics discussions
- Mentor and support Technical Services Specialist I team members
- Serve as a subject matter resource for complex or high-visibility integration projects
- Lead or contribute to continuous improvement initiatives involving processes, documentation, and client experience
- Partner cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to solve technical and data challenges
Requirements:
- Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role
- Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting
- Strong understanding of data models, validation, transformation, and system-to-system integration concepts
- Ability to analyze and translate complex business requirements into clear technical approaches and recommendations
- Proven ability to manage multiple projects while maintaining high standards of documentation and service
- Comfortable working independently while collaborating effectively across teams
- Familiarity with AI tools and agents
- Experience with Zendesk, JIRA, Confluence, and related operational tools preferred
- Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL preferred
- Familiarity with common CRM and HRIS connectors, including Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday preferred
- Exposure to BI tools such as PowerBI, Sisense, or Snowflake preferred
- Second language (French or Spanish) is an asset
- Successful candidates must undergo pre-employment background screening, including a criminal record check
- Must provide proof of legal eligibility to work in the country applied to without sponsorship
Benefits:
- Fully remote-first work with flexible work arrangements
- Comprehensive health and wellness benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Career growth and internal mobility opportunities
- Employee-driven DE&I programs
- AI-supported recruitment process with human screening and final hiring decisions
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