Maintenance Specialist
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Job Description
Remote Maintenance Specialist coordinating tenant requests, vendors, repairs, and invoices. Supporting Citiside Properties’ off-site management of investor-owned homes and apartments.
Responsibilities:
- Receive, evaluate, and prioritize maintenance requests through online portals and communication channels
- Troubleshoot basic maintenance issues remotely with tenants
- Identify vendor requirements and assign qualified third-party contractors based on urgency, trade specialty, and scope
- Source, vet, and maintain relationships with local vendors and contractors
- Request, compare, and negotiate repair and property-improvement quotes
- Dispatch technicians and track work orders through completion and invoice verification
- Communicate repair status with tenants and keep property owners informed about conditions, progress, and expenses
- Follow up after repairs to ensure tenant satisfaction and quality control
- Maintain documentation, photos, invoices, and maintenance logs in digital software
- Review vendor invoices and approve payment according to budget guidelines
- Identify recurring property issues and recommend preventative maintenance
Requirements:
- Strong understanding of residential systems, including HVAC, plumbing, electrical, appliances, and carpentry
- Strong interpersonal and customer service skills
- Ability to analyze situations remotely and find quick, cost-effective solutions
- Ability to manage multiple ongoing work orders and prioritize urgent issues
- Comfortable working independently and managing time effectively
- Familiarity with Slack, email, phone software, task management platforms, spreadsheets, digital management tools, and cloud-based platforms
- Must work Monday to Friday from 8:30 am to 5:00 pm EST
- No temporary workers
- Must not work for another company at the same time
- Must not hire subcontractors to perform assigned work
Benefits:
- Fully remote work environment
- Monday to Friday schedule from 8:30 am to 5:00 pm EST
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