FinOps Coordinator III – International Trip Planning Services
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Job Description
FinOps Coordinator III managing complex invoicing, billing documentation, and dispute resolution for World Fuel’s NATO aviation services. Supporting accurate, audit-ready global transactions.
Responsibilities:
- Serve as the primary billing specialist supporting NSPA services transactions
- Prepare, review, and process invoices according to customer and contractual requirements
- Validate billing information before invoice generation and submission
- Ensure invoices are accurately processed and submitted on schedule
- Support customer billing, accounts receivable accuracy, and merchant payment processing
- Create complete customer invoice packages and validate supporting documentation, approvals, and signatures
- Coordinate with internal stakeholders to obtain missing information
- Match delivery tickets and supporting records to invoices
- Conduct quality reviews of billing packages before customer submission
- Manage customer-specific invoice templates and billing files
- Support recurring billing cycles and reporting requirements
- Apply approved pricing structures and billing rules
- Resolve pricing discrepancies, billing exceptions, invoice issues, and customer disputes
- Process billing corrections, credits, and rebills
- Maintain accurate, audit-ready billing records and adjustment documentation
- Track open issues through completion and implement corrective actions
- Perform pre-submission reviews and maintain process controls and documentation standards
- Escalate significant billing issues when appropriate
Requirements:
- 3+ years of experience in billing, accounts receivable, finance operations, contract administration, or related areas
- Experience managing complex customer invoicing and billing processes
- Strong proficiency in Microsoft Excel, including data validation, formulas, and reporting
- Exceptional attention to detail and accuracy
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Experience supporting contract-based or government-related billing environments
- Knowledge of accounts receivable and billing controls
- Experience managing credits, rebills, and dispute resolution processes
- Familiarity with ERP or financial systems such as SAP, Oracle, Workday, or similar platforms
- Experience supporting international customers or global billing operations
Benefits:
- Equal opportunity/affirmative action employer
- Opportunity to support critical aviation and business operations around the world
- Highly visible billing function ownership
- Collaboration across global teams
- Direct impact on a strategic customer relationship
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