Technical Support Representative, Human Health
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Job Description
Technical Support Specialist assisting Piccolo users with instrument issues and updates. Combining technical expertise and effective communication to ensure customer satisfaction in healthcare.
Responsibilities:
- Serve as a trusted resource by handling incoming technical support calls from Abaxis Human Medical customers
- Deliver clear, effective troubleshooting for Piccolo instruments and rotor-related issues
- Accurately document all customer interactions and case details in the Quality Management System (QMS)
- Support customer correlations, protocols, and validation requests
- Assist with customer evaluations and data analysis, ensuring thorough documentation
- Provide guidance on regulatory requirements and applicable governing standards
- Support and document new Piccolo instrument installations
- Identify, document, and escalate performance issues to the Quality team
- Proactively communicate software updates and field actions to customers
- Contribute to continuous improvement and take on additional responsibilities as needed
Requirements:
- Bachelor’s degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience.
- Knowledge of medical laboratory products and instrumentation preferred.
- Fluent in English (written and spoken).
Benefits:
- healthcare and insurance benefits beginning on day one
- a 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
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