Technical Support Specialist
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Job Description
Technical Support Provider assisting clients with electronic billing software needs. Supporting eligibility verification and patient liability estimator service lines remotely.
Responsibilities:
- Assist internal and external customers with technical support and assistance regarding electronic billing software needs
- Machine Readable File and Shoppable Services Support
- Eligibility Verification Support for use with RCM or another Third Party EHR
- Good Faith Estimate Letter creation and modifications
- PLE Profile modeling and review
- Answer incoming call queue and monitor a manual support queue
- Research and special projects assigned by management
- Assist customers with ongoing support and troubleshooting for eligibility and Patient Liability Estimator applications
Requirements:
- High degree of self-motivation
- Strong organizational skills
- Ability to positively represent the company
- Above average oral and written communication skills
- Ability to work independently
- High degree of critical thinking skills
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