Technical Writer
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Job Description
Technical Writer responsible for user content development at Rithum. Collaborating with various teams to ensure high-quality communication and documentation.
Responsibilities:
- Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
- Maintaining and updating existing user-facing content, including user guides, test plans, and online help
- Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
- Adhering to existing processes and procedure to ensure proper source control and systematic reporting
- Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
- Developing high-quality content, including business process documentation, templates, and forms
- Editing content developed by fellow technical writers and other Rithum teams, as needed
- Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
- Maintaining and examining existing standards for client-facing and internal content
- Participating in the implementation of new technologies to improve content development, management, and delivery
Requirements:
- 2+ years’ technical writing or related experience (writing samples will be required)
- Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
- Design tools (such as Photoshop and Illustrator)
- Collaboration and project/issue management tools (such as Jira)
- Experience using SharePoint
- Experience using Notion
- Experience using help authoring solutions (such as Salesforce).
- Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate).
- Experience using screen capture software
- An understanding of software development (SDLC)
- Basic knowledge of HTML and CSS
Benefits:
- Medical, Dental and Psychology benefits
- Life insurance and disability benefits
- Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day
- Voucher program for Transportation, Meals & Childcare
- Remote Working Stipend: €40/month automatically applied in payroll
- Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
- Charitable contribution match per team member
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