Release Readiness Engineer – Technical Writer
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Job Description
Release Readiness Engineer/Technical Writer developing UDS documentation for Warfighters and system administrators. Collaborating with Product, Engineering, and Delivery teams to create operational documentation.
Responsibilities:
- Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes aligned to product releases and operational needs.
- Plan, author, and maintain Warfighter focused end user guides.
- Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance).
- Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments.
- Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance).
- Aid development of training modules and job aids for user personas.
- Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates, and improve/maintain documentation.
- Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products
Requirements:
- 4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred).
- Demonstrated experience producing:
- Installation guides
- Administrator/operator manuals
- Troubleshooting guides and runbooks
- Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance.
- Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred.
- Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior.
- Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking).
Benefits:
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
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