Technical Writer
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Job Description
Technical Writer creating and managing training materials for CSC's software products. Collaborating with Technical Software Trainers and subject matter experts to ensure content accuracy and effectiveness.
Responsibilities:
- Work with Technical Software Trainers to write new content and ensure integrity of training materials
- Create customer communications for a wide range of target audiences
- Create, edit, update, and manage training guides, eLearning courses, knowledge exams, training videos, and certification documents
- Own lifecycle of 90+ training assets and focus on library expansion
- Gather complex technical data and translate it into accessible content
- Edit and proofread documents written by SMEs and peers
- Capture and update visual content using software tools
- Collaborate with SMEs and various teams to ensure documentation accuracy
- Report issues or risks to project leads proactively
Requirements:
- Minimum of three years of experience writing or editing technical documents
- Four-year degree or certification in technical communication or a related field
- Experience using Microsoft Word, Adobe Acrobat, and image editing software (e.g., SnagIt)
- Experience using SharePoint and similar platforms for documentation management
- Excellent written and verbal communication skills, with a strong command of professional American English
- Excellent time management and organizational skills with strong attention to detail
- Ability to learn new software applications quickly and work effectively with minimal supervision in a dynamic environment
- Ability to maintain focus and produce written content at the computer for extended periods
- Strong interpersonal skills, with the ability to adapt communication style to diverse stakeholders and use diplomacy and mediation to accomplish objectives
Benefits:
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Remote work options
- Annual success-sharing bonuses
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