Technical Writer, Knowledge
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Job Description
Technical Writer creating and maintaining clear product documentation for Jackrabbit Technologies. Collaborating with teams to support knowledge management and enhance user experience.
Responsibilities:
- Create and maintain help center content focused on product features, workflows, and functionality.
- Write and publish release notes for product enhancements, updates, and bug fixes.
- Create feature overviews, how-to guides, and supporting documentation for new product functionality.
- Translate complex technical concepts into clear, concise, and user-friendly content.
- Ensure documentation is accurate, current, and aligned with product behavior.
- Review and update existing content to maintain accuracy and relevance.
- Identify content gaps and opportunities to improve knowledge resources.
- Support ongoing content maintenance initiatives across the help center.
- Partner with Product teams to understand upcoming enhancements and product changes.
- Collaborate with Support and Implementation teams to identify documentation needs and recurring client questions.
Requirements:
- Bachelor's degree in Communications, Computer Science, Business Administration, or related field; or commiserate combined education and applicable experience.
- 2+ years of experience in technical writing, documentation, content development, knowledge management, or related roles.
- Advanced written communication skills with the ability to explain complex concepts clearly.
- Strong attention to detail and commitment to content quality and accuracy.
- Ability to learn software functionality and business workflows quickly.
- Experience managing multiple content projects and priorities.
- Proven organizational, problem-solving, and collaboration skills.
- Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based).
- Must have reliable high-speed internet access.
- US Citizens or Green Card holders with no special circumstances living in the US.
Benefits:
- Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
- Company-Paid Disability and Life Insurance.
- Opportunity to elect Critical Illness and Accident Insurance.
- Confidential access to legal and life counseling and mental health support available 24/7.
- 401(k) with a generous company match, access to financial planning.
- Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
- Annual allowance for professional development.
- Paid Time to volunteer in your community.
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