Technical Writer
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Job Description
Technical Writer responsible for creating and maintaining product documentation for Vasion's SaaS platform. Collaborating with product teams to ensure clear and precise communication of features and usage.
Responsibilities:
- Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process
- Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs
- Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes
- Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS)
- Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation
- Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals
- Work with product managers and developers to create customer-facing release notes
- Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features
- Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content
- Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology
- Assist with other external-facing technical writing and editing projects as needed
Requirements:
- Minimum of 2-3 years of experience as a tech writer in a software development environment
- Minimum of Associate Degree in a technical field, analysis, or technical writing
- Understands client-server models, SaaS, and standard network protocols
- Superior written and verbal communication skills, including a keen eye for detail
- Proven ability to quickly understand and unpack complex technical concepts
- Exemplary critical thinking and analytical skills; asks probing questions
- History of working collaboratively in a team setting, with strong interpersonal skills
- Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)
- Video capture and editing experience (preferred)
- Familiar with Jira/Confluence (preferred)
- Familiar with Intercom or similar in-software help system (preferred)
Benefits:
- Flexible work environment
- Paid parental leave
- Discretionary Vacation Bonus
- Flexible paid time off
- Competitive pay
- A full suite of traditional benefits
- Training/Advancement opportunities
- 401k with company-match and immediate vesting
- Mental health wellness support
- Financial wellness education
- Company-contributed HSA
- Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
- Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
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