Technician
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Job Description
Remote Service Technician at National Seating & Mobility testing and servicing mobility equipment. Provide remote diagnostics and customer education on equipment use, care, and safety.
Responsibilities:
- Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms
- General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling
- Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment
- Schedule field support technicians when diagnostics cannot be completely evaluated remotely
- Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding
- Performs data entry of all pertinent information including scanning documentation received, filing documents and folders
- Completes follow up phone calls efficiently and professionally
- Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel
- Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired
- Completes Remote Service Technician standard training curriculums
- Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products
Requirements:
- Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
- Ability to work in a fast-paced environment and manage multiple priorities
Benefits:
- 401k
- company paid Long Term Disability
- tuition reimbursement
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