Service Technician
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Job Description
HVAC Field Service Technician providing exceptional service and support for Smardt's high-efficiency chillers. Responsibilities include troubleshooting, maintenance, and customer communication in the field.
Responsibilities:
- Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment.
- Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.
- Diagnose and resolve operational issues accurately, safely, and professionally.
- Travel within the assigned local market and occasionally beyond, as required by business needs.
- Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.
- Complete installations, equipment deliveries, and removals in accordance with company standards.
- Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require.
- Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements.
- Recommend repair, replacement, or service options to customers when appropriate.
- Promote service agreements and additional service work to support customer needs and equipment reliability.
- Leverage technical support from head office or other internal resources when needed.
- Complete service documentation, reports, and administrative requirements accurately and on time.
- Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
Requirements:
- Minimum of four (4) years of HVAC field service experience.
- Chiller service experience strongly preferred.
- Experience with Turbocor and/or magnetic bearing systems is considered a strong asset.
- High school diploma or equivalent required.
- Technical school diploma, HVAC certification, or equivalent technical training preferred.
- EPA certification required where applicable.
- Valid driver’s license with an acceptable driving record required.
- Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.
- Ability to troubleshoot complex HVAC and chiller operational issues.
- Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
- Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.
- Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.
Benefits:
- Health and dental benefits from day one.
- 401(k) plan with up to 6% employer match.
- Training and professional development programs.
- Annual performance reviews and career advancement opportunities.
- A collaborative global environment with opportunities for growth.
- The opportunity to be part of a dynamic and growing business in a sustainable industry.
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