Technician – Part-Time

Posted 8hrs ago

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Job Description

Technician providing remote service support for mobility equipment at NSM. Testing, diagnosing, and servicing client owned and rental equipment remotely and through telematics.

Responsibilities:

  • Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms
  • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling
  • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment
  • Schedule field support technicians when diagnostics cannot be completely evaluated remotely
  • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding
  • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders
  • Completes follow up phone calls efficiently and professionally
  • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel
  • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired
  • Completes Remote Service Technician standard training curriculums
  • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Requirements:

  • Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
  • Ability to work in a fast-paced environment and manage multiple priorities

Benefits:

  • 401k
  • company paid Long Term Disability
  • tuition reimbursement