Training & Implementation Specialist
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Job Description
Training & Implementation Specialist onboarding dental customers for DentalMonitoring. Responsible for customer training, support, and relationship management for a SaaS dental solution.
Responsibilities:
- Onboarding new customers and creating custom workflows tailored to the needs of each office
- Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
- Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
- Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
- Acting as a technical bridge between the customers and DentalMonitoring platform
- Supporting and attending local trade shows
- Working and communicating with regional sales managers, customer success, inside sales, and sales representatives to provide the best onboarding experience for the customer
- Influencing doctors and staff to adopt new protocols while alleviating customers’ hesitations to adopt disruptive technology
- Traveling up to 60% to train and support in-person office implementation
Requirements:
- 5+ years of experience in dentistry and/or orthodontics or equivalent degree
- Excellent understanding of the consultative/solution sales approach
- Consultative, training, and implementation experience
- Ability to build and maintain partnerships with internal and external clients
- High level of IT/computer science knowledge and a strong interest in new technologies
- Ability to act diplomatically, demonstrate listening skills, and empathy
- Ability to influence and provoke changes in clients' way of thinking
- Ability to prioritize tasks, organize and prioritize priorities
- Proactive, independent, enthusiastic, and curious
- Self-starter with a can-do mindset
- Good critical thinking and innovation
- Excellent writing and analytical skills
- Excellent interpersonal and relationship-building skills
- Ability to solve problems quickly and efficiently
- Native of Japanese and understand English
Benefits:
- Inclusive workplace
- Intercultural work environment
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