Training Services Coordination and Logistics Associate III
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Job Description
Training logistics associate supporting Conduent’s client learning administration and data management services. Managing SuccessFactors training data, ServiceNow requests, and client issues remotely from Malaysia.
Responsibilities:
- Provide learning administrative services supporting client learning and data management needs
- Perform data entry related to learning administration
- Enter training data into the SuccessFactors learning management system
- Manage requests using ServiceNow
- Maintain client standard operating procedures, processes, and service level agreements
- Identify and troubleshoot discrepancies and issues
- Escalate issues to the Manager for resolution
- Communicate directly with clients regarding questions, revisions, and issues
- Identify client issues and escalate appropriately
- Perform other assigned duties
- Comply with all policies and standards
- Complete atypical assignments
Requirements:
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Good experience on Microsoft Excel and other Microsoft applications
- Experience managing Learning Management System (LMS) would be an advantage
- Experience managing ticketing tools such as ServiceNow would be an advantage
- Must be able to work night shift from 8PM to 5AM supporting U.S. hours
- Knowledge of LMS and LRW systems
- Developed skills in a range of processes, procedures, and systems
- Good verbal and written communication skills
- Good to have VeevaVault experience
- Attention to detail
- Ability to work in multiple sites simultaneously
- Ability to complete atypical assignments
- Ability to work within established procedures and practices
- Ability to complete work with limited supervision
Benefits:
- 6-month contract with relevant shift allowance
- Paid Training
- Weekends OFF
- Remote work
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