Travel Expenses Support Specialist
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Job Description
Remote Support Specialist handling phone, chat, email, and ticket inquiries for BCD Travel’s corporate travel solutions. Escalating complex requests and meeting service-level targets.
Responsibilities:
- Receive and process customer inquiries by phone, chat, e-mail and ticket system
- Provide documentation and follow-up of customer concerns
- Ensure friendly, professional, and solution-oriented communication
- Forward complex requests to 2nd level support or responsible departments
- Provide data for reports
- Meet defined service level targets (SLAs)
- Support continuous improvement of communication standards
- Participate in optimization of service processes and tools
- Give feedback to the supervisor to identify potential for improvement
- Participate in product and process knowledge training
Requirements:
- Completed commercial training or comparable qualifications
- Initial experience in customer service or help desk is an advantage
- Confident handling of CRM and ticket systems
- Very good knowledge of German and English
- Strong communication skills and confident appearance towards customers
- Goal-oriented, structured, and independent way of working
- Strong service and solution orientation
- Resilience and ability to work in a team
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Reasonable and necessary accommodations
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