Customer Service Administrator
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Job Description
Customer Service Administrator resolving pricing, availability, returns, and delivery inquiries for Thermo Fisher Scientific. Providing cross-department customer support from Italy.
Responsibilities:
- Handle diverse customer inquiries across multiple departments
- Respond to and resolve customer requests regarding pricing, product availability, returns, and delivery
- Deliver exceptional customer support and seamless service
- Maintain high standards of customer satisfaction
- Build relationships with internal and external stakeholders
- Contribute to Thermo Fisher Scientific’s mission of enabling customers to make the world healthier, cleaner, and safer
Requirements:
- 1 year of customer service or call center experience required
- Fluency in both written and oral English required
- Additional language capabilities (French, Italian, or other languages) may be required
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM or ERP systems (SAP preferred)
- Strong verbal and written communication skills with excellent phone etiquette
- Ability to manage multiple priorities effectively
- Strong problem-solving and conflict resolution abilities
- Excellent attention to detail and commitment to accuracy
- Strong organizational and time management skills
- Ability to work independently while maintaining team collaboration
- Customer-focused mindset with commitment to service excellence
- Adaptability in responding to changing priorities
- Ability to maintain composure while handling challenging situations
- Ability to work at a desk using computer and phone equipment for extended periods
Benefits:
- Fully remote work arrangement
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