Video Content Creator, Customer Education
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Video Content Creator on Customer Education team at Harvey creating instructional videos. Focus on customer engagement and technical accuracy through collaboration and production across diverse formats.
Responsibilities:
- Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
- Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
- Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
- Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
- Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
- Maintain a consistent brand voice, tone, and visual identity across all video content.
- Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.
- Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.
- Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).
- Work closely with Product, Legal Sales, and Marketing to ensure content accuracy and alignment across touchpoints.
- Collaborate with Go-to-Market Enablement to ensure videos are surfaced effectively to internal teams.
- Participate in review cycles with subject matter experts to validate messaging and technical details.
- Contribute to team style guides and process documentation, helping capture and codify production standards as the content library scales
Requirements:
- 2-4 years of experience creating and producing educational or instructional video content for SaaS or technology products.
- Comfortable producing in rapid release cycles, creating multiple videos each week, and adaptable when priorities shift or new content needs emerge.
- Proven ability to explain complex technical concepts through engaging, visual storytelling.
- Proficiency with tools such as Loom, Adobe Premiere, ScreenStudio, or similar platforms for video capture, editing, and collaboration.
- Experience leveraging AI-driven tools to expedite video creation and maintain high output quality.
- Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance).
- Deep understanding of instructional design principles and how to translate them into video.
- Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment.
- Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.
Benefits:
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Similar Jobs
Video Editor – Contract
Video Editor focused on creative video editing for a software and AI company. Working remotely with flexible hours on a contract basis.
AI Video Editor
Seeking an AI Video Editor combining AI technology with video editing for a sports medicine expert. Responsible for creating high-converting VSLs and AI-UGC to drive conversions.
Video Editor, Motion Graphics, Animation
Video Editor creating engaging video content for the Global Initiative Against Transnational Organized Crime. Focusing on editing and motion graphics for online platforms and social media.
Video Editor – Part Time
Video Editor transforming raw footage into engaging videos for Dude Products. Collaborating remotely, managing revisions, and delivering high-quality edits in a fast-paced environment.
AI Video Editor Lead
AI Video Editor Lead editing performance creatives for paid social platforms in a fast-paced startup. Focused on enhancing production cycles and optimizing creative quality through AI-driven workflows.
Video Editor
Video Editor creating diverse visual content for Tactacam’s innovative outdoor technology brand. Collaborate with marketing teams in a dynamic, fast-paced environment to enhance brand storytelling.
Video Editor
Video Editor responsible for editing and optimizing video ads for ecommerce platform. Collaborating with teams to enhance creative performance and maintain brand voice.
Video Editor
Video Editor for MindFriend creating high-quality digital content across platforms. Responsible for editing videos for social media, YouTube, and podcast formats with engagement focus.
Senior Video Editor – Performance Marketing, VSL, Health & Wellness
Senior Video Editor owning high-performing video creative for Stonehenge Health. Collaborating with teams on VSLs, social ads, and direct-response campaigns with a focus on performance.
Video Editor
Video Editor at Assistantly producing scalable content for YouTube, Instagram, and TikTok. Blend creativity with operational excellence to elevate content quality and consistency.
Junior Videographer, Video Editor
Junior Videographer & Video Editor creating video content for Selkirk Sport's premier products. Filming at tournaments and editing engaging stories for a growing global audience.
Video Editor
Video Editor position focused on producing high-quality video content for various platforms. Join 20four7VA as an independent contractor delivering polished video edits remotely.
Video Editor – Performance Ads
Video Editor creating and optimizing short-form ads for performance marketing at Neurobites. Collaborating closely with marketing team for effective content on social media.
Video Editor
Founding Video Editor at Snowball crafting long-form YouTube content for major brands. Collaborating with producers and strategists to enhance storytelling and audience engagement.
Video Editor
Video Editor editing video content across multiple social media platforms for Social Commerce Club. Creating thumbnails and additional visual assets while ensuring branding consistency.
Senior Video Editor
Senior Video Editor for a US-based media company producing documentary content and social clips. Collaborating with producers and delivering edits that engage viewers on multiple platforms.
Video Editor – INFO TEAM
Video Editor responsible for editing high-volume ads for diverse clients in a remote setting. Requires proficiency in video editing software and experience in fast-paced environments.
Video Editor, UGC, Hooks, Reels
Creative Video Editor crafting viral TikTok Ads for M&M Fishing. Building engaging ads from raw material and trends to drive sales performance.
Freelance Video Editor
Freelance Video Editor supporting project-based video editing for modern furniture brand Rove Concepts. Editing various formats while collaborating with creative teams across platforms.
Freelance Video Editor
Freelance Video Editor creating compelling video content for a design-led global eCommerce brand. Editing diverse video formats while collaborating with creative teams across projects.