Vietnamese-English Bilingual Healthcare Customer Service Representative
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Job Description
VEB Healthcare Customer Service Representative at TTEC providing assistance in English and Vietnamese. Responsibilities include call handling, resolving healthcare inquiries, and maintaining customer satisfaction.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Vietnamese
- High school diploma or equivalent
- Comfort working with computer systems and Windows based applications
- Strong empathy, patience, and attentiveness to customer’s needs
Benefits:
- PTO
- Tuition reimbursement
- Health and wellness incentives
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