VIP Relationship Director
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Job Description
VIP Relationship Director overseeing LATAM VIP strategies for OKX. Building and managing high-value relationships to expand trading activities and user engagement.
Responsibilities:
- Lead LATAM’s VIP Growth Strategy — Own the commercial roadmap to grow trading volume, revenue, and user engagement among high-value clients.
- Acquire and Manage VIP Users — Build trusted relationships with top traders, delivering tailored solutions and direct support to ensure their long-term loyalty and satisfaction.
- Act as a Client Advocate — Translate user needs into actionable improvements by collaborating with Product, Trading, Compliance, and Global VIP teams.
- Identify Growth Opportunities — Use market intel to design and execute initiatives that increase VIP trading activity and wallet share.
- Lead a High-Performance BD Team — Manage, mentor, and expand the VIP BD function in LATAM with clear OKRs, strong performance discipline, and accountability.
- Represent OKX Externally — Cultivate a strong presence within LATAM’s crypto trading community through events, partnerships, and relationship-building outreach.
- Analyze Client Behavior — Leverage data insights to segment VIP audiences, predict needs, and optimize engagement strategies.
Requirements:
- 10+ years of business development or relationship management experience in crypto, trading, brokerage, private client services, or fintech.
- Strong track record of growing revenue through direct acquisition and retention of high-value clients.
- Experience leading commercial teams and executing BD strategies in fast-paced environments.
- Deep understanding of LATAM’s crypto and trading landscape, user motivations, and competitive dynamics.
- Excellent interpersonal skills with the ability to build trust quickly and negotiate at a senior level.
- Fluent in Spanish and English.
- Highly self-driven, results-oriented, and able to navigate ambiguity with ownership and urgency.
Benefits:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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