Virtual Maintenance Coordinator
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Job Description
Virtual Maintenance Coordinator for RentReady Homes overseeing after-hours maintenance requests. Coordinating emergency responses and ensuring efficient scheduling and resolution of maintenance tasks.
Responsibilities:
- Own maintenance coordination during evening hours
- Be the first point of contact for after-hours maintenance emergencies
- Triaging new requests, dispatching the right tech or vendor, following up on open work, and handling true maintenance emergencies
- Monitor incoming maintenance requests from the tenant portal, phone line, and Slack throughout your shift
- Create, post, and route work orders
- Follow up on assigned and open work orders to keep jobs moving
- Maintain clean status in AppFolio
- Support closeout and billing follow-through on completed work
- Serve as the first responder for emergency maintenance calls and messages
- Assess urgency and triage correctly using company standards
- Dispatch emergency vendors and communicate timelines and next steps clearly to tenants
- Escalate to on-call leadership when a situation requires approval or falls outside standard protocol
- Coordinate scheduling between vendors and tenants
- Communicate Not-To-Exceed (NTE) amounts and request estimates
Requirements:
- Excellent spoken and written English
- Strong organizational skills and the ability to juggle a high volume of open items without losing track
- Calm, sound judgment under pressure — especially when handling emergencies
- Tech-savvy and comfortable learning new systems quickly
- A reliable, quiet home office: stable high-speed internet with a backup connection, backup power, and a headset
- Able to work the full Monday–Friday evening USA schedule consistently
- Prior experience supporting US property management (strong plus)
- Hands-on AppFolio experience (preferred but not required)
- Conversational or fluent Spanish (many of our tenants and vendors communicate in Spanish) (strong plus)
- Familiarity with home maintenance trades and terminology (HVAC, plumbing, electrical) (strong plus)
- Experience with Slack and remote team coordination (strong plus)
Benefits:
- Stable, full-time, long-term position with a growing company
- Clear processes, defined standards, and a supportive remote team
- Real ownership of a critical function, with room to grow
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