Voice Communications Specialist
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Job Description
Voice communications specialist operating telephone, paging, messaging, and fax systems for Cleveland Clinic healthcare operations. Supporting patients, hospital personnel, emergencies, and on-call physician contact remotely from Northeast Ohio.
Responsibilities:
- Operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences
- Receive and screen incoming and outgoing calls, determine proper routing, and provide system usage information and Foundation directory assistance
- Place and record outgoing local, long-distance, and international calls for doctors and hospital personnel
- Direct hospital personnel conference-call requests to the conference company
- Assist patients with dialing instructions, placing calls, and answering questions
- Provide overhead and long-range paging services to FHC and applicable outside callers
- Process group alert tests twice daily
- Expedite medical emergency and crisis-intervention procedures using paging systems and established procedures
- Assist staff with out-of-service pages by performing program changes using page systems
- Process calls using SL1 auxiliary telephone backup systems, messaging technology equipment, and alpha units
- Assist personnel in contacting on-call physicians and other on-call personnel
- Contact on-call physicians to provide outside callers with medical assistance and appropriate services
- Operate various systems and facsimile equipment
- Send domestic and international telegrams using telex format on CRT
- Receive, log, and dispatch incoming telex and facsimile messages
Requirements:
- Applicants must reside in Northeast Ohio
- High School Diploma
- A minimum of 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience
- Understanding of networking/distributed computing environment concepts and principles of client/server configuration
- Excellent knowledge of messaging technology and project management skills
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to travel throughout the hospital system
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 10 pounds
- Follows standard precautions using personal protective equipment as required
- Required to comply with the influenza prevention program, including obtaining an annual influenza vaccination or an approved exemption
- Successful post-offer controlled-substance testing
Benefits:
- Endless support and appreciation
- Equal employment opportunity
- Drug-free work environment
- Annual influenza vaccination or approved exemption program
- Post-offer controlled-substance testing
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