Director – Change Management, Communications
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Job Description
InnovAge change director leading enterprise transformation, adoption, and communications. Advancing change capability for PACE healthcare services supporting seniors.
Responsibilities:
- Lead and steward InnovAge’s enterprise change management program
- Own the enterprise change management framework, methodology, standards, tools, governance, and measurement approach
- Partner with the Enterprise PMO, executive sponsors, Human Resources, Learning & Organizational Development, Technology, Clinical and Operational leaders, and other business functions
- Build organizational change capability using Prosci ADKAR
- Lead change strategy for high-impact enterprise initiatives
- Develop change impact, stakeholder, readiness, adoption, and resistance strategies
- Ensure major changes have clear implementation, adoption, and sustainment plans
- Provide strategic oversight of the Internal Communications function
- Establish enterprise communication standards, priorities, channels, and communication rhythms
- Oversee employee, executive, and leader communications
- Integrate change management into project governance and PMO stage gates
- Identify change saturation, competing impacts, dependencies, and adoption risks
- Coach executive sponsors and leaders
- Develop sponsor activation, leader engagement, and manager cascade strategies
- Identify and address employee resistance, adoption barriers, and change fatigue
- Measure adoption and implement targeted interventions
- Align learning and capability-building with change requirements
- Establish readiness, adoption, communication, and sustainment measures
- Monitor post-implementation adoption and reinforce change with business owners
- Capture lessons learned and continuously improve enterprise change capability
Requirements:
- Bachelor’s degree in Organizational Development, Human Resources, Business, Communications, Organizational Psychology, Healthcare Administration, or related discipline
- Prosci Change Management Certification and demonstrated experience applying the ADKAR Model
- 10+ years of progressive experience in change management, organizational effectiveness, communications, transformation, organizational development, or related disciplines
- 5+ years of leadership experience, including direct people leadership and/or leadership of enterprise-scale programs
- Demonstrated experience leading complex, cross-functional organizational change
- Experience building, leading, or significantly advancing an enterprise change management program, practice, or Center of Excellence
- Demonstrated experience developing executive and employee communication strategies
- Experience supporting large technology implementations, organizational redesign, operating-model changes, process transformation, or other significant enterprise initiatives
- Demonstrated ability to influence executives and senior leaders in a complex, matrixed organization
- Experience developing change impact assessments, stakeholder assessments, readiness strategies, sponsor plans, communication strategies, adoption measures, and sustainment plans
- Strong executive communication, facilitation, consulting, and stakeholder-management capability
- Demonstrated ability to simultaneously operate at the enterprise-strategy and hands-on execution levels
- Preferred: experience partnering directly with an Enterprise PMO or Transformation Office
- Preferred: project/program management experience; PMP certification is beneficial
- Preferred: healthcare or other highly regulated industry experience
- Preferred: experience supporting a geographically distributed, multi-site operating environment
- Preferred: experience leading an Internal Communications function
- Preferred: experience establishing change portfolio management, organizational readiness, or change-saturation practices
Benefits:
- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings and company match
- Paid time off
- Company-paid holidays
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