Communications Manager
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Job Description
Cisco Communications Manager advancing Customer Experience communications and enterprise growth. Translating complex strategies into executive narratives, editorial plans, and employee communications.
Responsibilities:
- Develop and execute communication strategies supporting Cisco’s key FY27 actions and financial objectives
- Position Customer Experience as a core driver of enterprise-wide growth
- Serve as the primary communications liaison between CX and other Cisco business units and functions
- Drive alignment and understanding of CX priorities
- Translate complex CX strategic initiatives and customer success stories into compelling narratives for the broader Cisco organization
- Lead editorial planning, managing content flow, channels, and timing for internal audiences
- Build and maintain cross-functional stakeholder relationships
- Identify enterprise communication opportunities and prevent silos
- Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts
- Create talking points, presentations, organizational announcements, and digital content
- Manage content creation and execute ad hoc communication requests
- Act as a strategic partner to senior leaders
- Simplify complex business ideas into clear, engaging messages
- Support organizational alignment and improve communication-program efficiency
Requirements:
- 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization
- Experience working within enterprise-wide transformation initiatives
- Hands-on experience with employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo, or similar
- Ability to translate complex, high-level business strategies, financial milestones, and strategic milestones into clear, engaging, actionable internal communications narratives
- Experience supporting executive leaders and driving alignment across cross-functional stakeholder groups
- Strong editorial judgment and hands-on omnichannel editorial planning experience
- Experience managing content flows and using internal communication channels effectively
- High degree of AI fluency and ability to use technology to reimagine processes and drive positive outcomes
- Experience representing functional teams on cross-organizational or global editorial steering committees
- Exceptional interpersonal, written, and verbal communication skills
- Ability to influence without authority and build trusted partnerships across diverse business units
- Strategic and analytical communication skills
- Ability to relay technical information, data, and results
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 paid vacation days per full calendar year for non-exempt employees
- Flexible vacation time off program for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
- Performance-based incentive pay for sales-plan employees
- Professional growth and development opportunities
- Global team collaboration and meaningful work on a large scale
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