Communications – Adoptions Specialist
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Job Description
Communications specialist driving clinical-user adoption for Rackner’s federal technology services. Managing release messaging, portals, downtime alerts, and user surveys.
Responsibilities:
- Develop and schedule release communications aligned with the customer's release calendar.
- Manage and maintain the user adoption portal and MED365/Microsoft Teams communication channels.
- Prepare and distribute system downtime notifications and urgent service announcements within established timelines.
- Maintain accurate records for audit and compliance purposes.
- Develop and administer user surveys to assess satisfaction, measure confidence in services, and identify improvement opportunities.
- Create targeted communication campaigns using approved product guidance.
- Ensure clinical accuracy through appropriate review and validation.
Requirements:
- Minimum of 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment.
- Experience managing and maintaining content within SharePoint and MED365 platforms.
- Experience developing, administering, and analyzing user surveys to assess satisfaction and engagement.
- Must meet eligibility requirements for a Tier 3 background investigation.
- Remote (US) work location.
- Public Trust (Tier 3) clearance requirement.
Benefits:
- Company-supported professional certifications aligned with program work.
- Professional development and career growth opportunities.
- 401(k) with 100% company match up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay schedule and team events.
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