Voice Engineer
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Job Description
Voice Engineer implementing product solutions for Broadvoice's AI-powered contact center and communications. Collaborating with customers on system requirements and ensuring smooth transitions to VoIP networks.
Responsibilities:
- Plan and troubleshoot customer voice and data networks
- Ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing system configuration, and identifying, correcting, or escalating issues
- Become a subject matter expert, providing customer support throughout implementation by resolving concerns
- Document, track, and provide status updates on all tickets, projects, and customer communications
- Provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications
- Collaborate with internal business partners to resolve customer questions and issues
- Perform job-related duties as assigned
Requirements:
- Experience in successful implementation and/or support of voice and data networks
- Strong time management, prioritization, and planning skills
- Working knowledge of the following: Microsoft applications (Word, Excel, Outlook, etc.), Wireshark, Notepad/Notepad++, XML Marker, Audacity, Putty, Firefox, Chrome
- Excellent interpersonal and communication skills
- Excellent problem-solving and customer service skills
- Ability to meet deadlines, achieve goals, and work in a dynamic environment
- Willingness to quickly learn and follow complex procedures
- Demonstrated ability to manage and escalate issues and drive resolution
- Demonstrated ability to work both independently and as part of a team
- Adaptable to change in processes, procedures, and responsibilities
- A positive, self-starter attitude with a desire to meet and exceed expectations.
Benefits:
- Grow Your Career
- Enjoy Flexibility
- Community & Culture
- Make an Impact
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