VP Client Services
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Job Description
VP of Client Services leading Healthcare IT Professional Services and Technical Support at Agfa HealthCare. Developing strategies to enhance customer satisfaction and operational performance across North America.
Responsibilities:
- Lead Agfa’s Healthcare IT Professional Services and Technical Support operations
- Develop a well-focused Services solution-oriented strategy and value proposition
- Ensure high-quality implementation and after sale support of Agfa IT products in North America
- Manage the Support Services operationally and commercially
- Be a Change Agent through organizational communication and motivation
- Oversee the safe and effective installation, configuration and support of Agfa HealthCare products
- Drive innovation through implementation of new technology and AI tools
- Educate existing customers on new releases and products
- Collaborate with internal organizations (R&D, Product Marketing, Sales)
Requirements:
- BA Degree in Business, Applied Science, or other related field
- MBA Preferred
- 10+ years of Sr. leadership experience in a HealthCare IT Implementation and Technical Support Function
- PMP Certification and/or deep knowledge of driving complex Healthcare IT Projects
- Proven understanding of After Sales Processes for Services
- Knowledge of the North American Healthcare IT Marketplace, its main actors, trends and challenges
- Prior demonstrated experience in driving organizational transformation
- Proven experience in leading large multilayered organization and driving performance and high employee satisfaction at various levels
- Track record of leading change through IT tools that drive productivity
Benefits:
- Competitive salary and benefit package
- Career development and growth
- Friendly work environment surrounded by dedicated and professional colleagues
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