Weekend Intake & Admissions Specialist
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Job Description
Weekend admissions specialist handling calls, documentation, follow-up, and patient intake for a healthcare admissions team. Remote South Africa role supporting prospective patients and families.
Responsibilities:
- Handle incoming calls from prospective patients and families
- Build rapport and create a supportive, professional first interaction
- Ask questions to understand callers’ needs and circumstances
- Guide qualified prospects through the intake and admissions process
- Explain next steps and help callers move forward where appropriate
- Handle sensitive, emotional, and difficult conversations calmly and professionally
- Follow up with prospective patients over several days or weeks
- Maintain accurate lead information and follow-up activity in the CRM
- Track conversations, next steps, and outstanding information
- Enter detailed and accurate notes into the CRM/EMR
- Keep patient and prospect information organised and up to date
- Document conversations and next steps clearly
- Ensure complete handoffs to the weekday admissions team
- Follow established intake and documentation procedures
Requirements:
- Previous experience in a phone-based, intake, admissions, healthcare, customer service, sales, or similar role
- Strong professional phone skills
- Experience speaking with customers, patients, families, clients, or prospects by phone
- Strong communication and active listening skills
- Excellent organisation and attention to detail
- Experience using CRM systems
- Ability to learn new CRM/EMR systems quickly
- Strong documentation and note-taking skills
- Excellent follow-through and persistence
- Ability to manage multiple leads and conversations at different stages
- Confidence handling difficult, emotional, or sensitive conversations
- Ability to work independently without constant supervision
- Reliable availability for overnight weekend shifts
- Preferred experience in behavioral health, mental health, rehabilitation, healthcare intake, patient coordination, admissions, case management, medical call centres, patient/customer support, consultative sales, or high-touch customer service
Benefits:
- 14 days PTO
- Remote work
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