Working Student – Customer Support
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Job Description
Werkstudentische Kundenbetreuung für Johner Instituts digitale E-Learning-Plattform Auditgarant. Bearbeitung von Nutzeranfragen und Pflege positiver Kundenbeziehungen auf Deutsch und Englisch.
Responsibilities:
- Support the customer support team for the “Auditgarant” e-learning platform
- Manage the platform and respond to user inquiries
- Communicate with users and internal contacts in writing and by phone
- Build and maintain long-term relationships with users
- Support users with their questions and help create a positive user experience
- Coordinate platform-related requests within the team
- Help ensure smooth operations and a high level of service quality
- Work 15 to 20 hours per week
Requirements:
- Must remain enrolled as a student for at least one more year
- Strong empathy and understanding of customer needs
- Excellent communication skills
- Fluent in German and English
- Passion for learning and personal development
- Independent and detail-oriented working style
- Current certificate of enrollment and academic transcript required with the application
Benefits:
- Innovative work environment with considerable scope for initiative and freedom to drive change
- Great team atmosphere and strong sense of collaboration
- Support for and encouragement of professional and personal development
- Flexible working arrangements with no fixed core hours
- Option to work remotely or from our Konstanz or Frankfurt location
- Two team events per year
- Opportunity to work remotely from a temporary location (workation)
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