Account Coordinator – Maintenance & Repairs, Vendor Management, Client Support
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Job Description
Account Coordinator at KBS providing support for maintenance and repairs across client accounts. Managing vendor relations and ensuring compliance with service expectations in a remote role.
Responsibilities:
- Oversees a portion of a client account or various client accounts.
- Follows all functional policies and ensures compliance to all standard operating procedures.
- Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made.
- Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow.
- Manages customer issues as they arise during day-to-day operations.
- Supports and balances vendor sourcing to unify and increase profitability.
- Works in various customer portals, 3rd party systems, and KBS proprietary technology.
- Helps identify procedural issues and trends and shares examples of best practices with leadership.
- Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others.
- Performs other related duties as required and assigned.
Requirements:
- Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required.
- WinTeam and Corrigo experience is a plus.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required)
- 3+ years in an account coordinator role, ideally with experience in maintenance/repair services or another service-related field with high customer/client contact.
Benefits:
- Medical
- Dental
- Vision
- Prescription drugs
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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