Virtual Client Services Coordinator II
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Job Description
Client Services Coordinator managing client communications with providers. Verifying balances and documentation for smooth case handling in remote support for US-based employers.
Responsibilities:
- Manage critical communications with providers
- Verify balances and ensure accurate documentation
- Document all findings and interactions in the CRM system
- Coordinate timely follow-ups with relevant stakeholders
- Maintain professionalism and confidentiality in all communications
- Manage call volume and ensure responsiveness to client needs
- Negotiate with providers after training to secure favorable outcomes for clients
- Contact providers on behalf of clients to request and review outstanding invoices, verify balances, and confirm insurance coverage applicability
- Communicate with multiple providers and consolidate inquiries when possible to optimize efficiency.
Requirements:
- Minimum of 1 year of experience in client-facing roles or customer service
- Strong organizational and time-management skills
- Excellent verbal and written communication in English and Spanish
- Ability to handle multiple tasks and prioritize effectively
- Detail-oriented with a high level of accuracy
- Problem-solving and negotiation skills
- Comfortable working with CRM systems and VoIP tools
- Professional demeanor and client-focused mindset.
Benefits:
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
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