Senior Manager, Client Services
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Job Description
Compliance Manager managing compliance policies and overseeing audit teams at TaskUs. Leading compliance initiatives while ensuring adherence to international standards in a global context.
Responsibilities:
- Develop and implement compliance policies and procedures in alignment with TaskUs policies, industry regulations, and client requirements.
- Ensure adherence to global regulatory frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws.
- To lead and coordinate internal and external audits, compliance assessments, and risk mitigation efforts.
- Oversee third-party vendor compliance, ensuring all contractual obligations are met.
- Identify operational risks and implement corrective actions to enhance compliance measures.
- Prepare and present regular reports on compliance status, risks, and mitigation plans to senior leadership.
- Collaborate with cross-functional teams to establish, implement, and monitor compliance programs tailored to client requirements and applicable laws.
- Provide training and resources to team members to enhance their understanding of compliance, including certifications where applicable.
- Lead the audit & compliance team to ensure effective remediation of audit findings.
- Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams.
- Assess the potential contractual, financial, or legal implications of policy or practice changes that could lead to non-compliance.
- Work closely with various departments to address and resolve non-compliance issues effectively.
- Develop and oversee control systems to prevent or address legal guidelines and internal policy violations.
- Continuously evaluate the efficiency and effectiveness of compliance controls and implement improvements.
- Advise senior leadership on business operations related to investment, risks, and policy development as needed.
- Act as the primary liaison for regulatory authorities, clients, and auditors on compliance matters.
- Partner with HR, Legal, IT Security, and Operations to ensure end-to-end compliance in all TaskUs processes.
- Support client due diligence processes and respond to compliance queries during RFPs, client visits, and audits.
Requirements:
- Bachelor’s degree in Business, Finance, or a related discipline
- Minimum of 3 years of audit experience; at least two of those years focused on contractual compliance
- Ability to handle confidential information with a high level of responsibility and integrity
- CPA or a certified compliance professional is a plus, but not required
- Legal background and previous studies in law are a plus, but not required
- Strong knowledge and understanding of relevant legal and regulatory requirements, such as PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, HIPAA, and Data Protection
- Proficiency in risk assessment, process improvement, and regulatory reporting.
- At least 3 or more years of experience in people management
- Excellent interpersonal and communication skills for effective cross-function collaboration
- Attention to detail, critical thinking, analytical and problem-solving skills
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Commitment to employee well-being
- Encouragement for internal mobility and professional growth
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