Central Support Specialist
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Job Description
Central Support Specialist coordinating inquiries, records, and cross-functional requests for Medsien’s remote care management healthcare SaaS platform.
Responsibilities:
- Support day-to-day communications and operational needs.
- Provide professional and timely assistance with general inquiries.
- Coordinate requests with appropriate teams and resources.
- Maintain accurate records and support follow-up as needed.
- Assist with administrative tasks and internal coordination.
- Identify concerns or opportunities for improvement and share them with the appropriate team.
- Maintain confidentiality when handling sensitive information.
- Take on additional responsibilities as organizational needs evolve.
- Coordinate with sales, product, engineering, and operations teams to route requests and follow up until resolved.
Requirements:
- A friendly, professional, and customer-focused approach.
- Strong communication and listening skills.
- Good judgment and a practical approach to problem-solving.
- Organization, attention to detail, and consistent follow-through.
- Flexibility when managing multiple priorities.
- Reliability and a willingness to take ownership.
- Comfort working independently and collaboratively.
- Openness to learning new tools and processes.
- Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred.
- Strong verbal and written communication skills.
- Comfortable using computers and learning new systems.
- Ability to manage tasks accurately and efficiently.
- A positive attitude and commitment to providing dependable support.
Benefits:
- Competitive salary
- Comprehensive medical, vision, and dental coverage
- Generous tiered PTO policies
- Remote work opportunity
- High level of autonomy
- Training, mentorship, and coaching from leadership
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