Part-Time Customer Experience Associate
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Job Description
Part-time Customer Experience Associate supporting Origin’s AI-native wealth management platform. Handling member and planner inquiries across email, chat, and phone.
Responsibilities:
- Provide exceptional email, chat and phone support to members and financial planners
- Nurture long-lasting customer relationships
- Ensure adherence to service level agreements for response times and customer satisfaction
- Proactively identify trends and issues to enhance the user experience
- Meet and exceed user needs to deliver a world-class customer experience
- Develop a deep understanding of Origin's products to provide informed support and advice
- Gather customer feedback to inform product improvements and customer experience strategies
- Work primarily peak weekday hours and one weekend shift
- Report directly to the CX Support Manager
Requirements:
- At least 2-3 years of experience in a support or customer-facing role
- Strong verbal and written communication skills
- Passion for helping people and a positive, can-do attitude
- Comfortable with SaaS platforms and fintech applications
- Ability to diagnose and resolve customer issues effectively
- Bachelor's degree or equivalent experience in business, finance, or related fields
- Experience using Zendesk preferred
- Experience with start-ups preferred
- Experience working with contractors preferred
- Candidates must be legally authorized to work in the United States
- Origin does not sponsor visas
Benefits:
- Generous base salary
- Meaningful equity package
- Healthcare
- Wellness stipend
- Mental wellness program
- Unlimited access to financial planning
- Life insurance for USA-based Originals
- Unlimited DPTO
- Remote-first culture
- Paid Parental Leave
- Flexible hours
- Opportunity for career progression and long-term professional development
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