Working Student – Customer Support
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Job Description
Werkstudent im Customer Support bei CUBE Bikes, deutschem E-Bike-, Mountainbike- und Rennradhersteller. Bearbeitung und Dokumentation von Kundenanfragen sowie Ticketüberwachung.
Responsibilities:
- Handle support requests from end customers (1st Level Support)
- Document support requests
- Log communication histories
- Monitor open issues (tickets) through to final resolution
- Support the Customer Support team as a working student
Requirements:
- Currently enrolled in a degree program
- Excellent service-oriented communication skills
- Passion for bicycles
- Independent, structured, and goal-oriented approach to work
- Technical aptitude is an advantage
- Ability to work as part of a team
- German and English language skills
- No professional experience required
Benefits:
- Remote work available
- Flexible working hours
- Performance-based compensation
- A challenging and responsible role within a friendly team
- Varied responsibilities
- A high degree of autonomy and flexibility
- A friendly and professional working environment
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