Account Operations Associate
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Job Description
Account Operations Associate linking brand partners and internal teams to enhance customer satisfaction. Collaborating on complex problems and project management in a remote role.
Responsibilities:
- Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
- Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
- Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
- Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
- Work closely with the Customer Support team to help triage account-level issues
Requirements:
- You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads
- You thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion
- You're energized by solving new, never-before-faced problems and bringing clarity to ambiguity
- You maintain a team-first mentality and find joy in partnering with others to find solutions
- You're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders
- You stay composed under pressure and can navigate tough conversations with grace, knowing how to soothe clients when necessary
- You're highly organized and comfortable working across multiple platforms and tools
- (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus)
- You can analyze large sets of data to tell compelling stories and identify common threads
- You're excited about being a jack/jill of all trades in a role that evolves with company growth
Benefits:
- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Paid Time Off
- Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, trivia nights, and sip 'n paints!
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One time remote work stipend to up your WFH game
- Teammates around the world in 8 different time zones!
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