Partner Operations Manager
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Job Description
Partner Operations Manager scaling partner onboarding, support, hardware, payments, and reporting. Building repeatable operations for robotics and embodied AI data infrastructure.
Responsibilities:
- Prepare proposals and agreements from approved templates
- Maintain records of partner rates, volumes, and term dates
- Onboard partners onto the platform, issue devices and accounts, and train teams on capture standards
- Manage device allocation, tracking, replacements, returns, and inventory records
- Serve as the first point of contact for partners and run the support channel to service levels
- Resolve partner problems or route them to product, engineering, or finance
- Monitor daily partner performance and quality, including recorded, approved, and deliverable hours, recording counts, and QA rejection rates
- Act when performance declines and escalate commercial issues to regional leads
- Maintain scorecards, business reviews, and supporting data
- Own partner payments and reconciliation, ensuring accurate and timely payment
- Build and improve operational processes, checklists, and tools as the network grows
Requirements:
- 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management
- Experience ideally at a high-growth marketplace, delivery, or BPO company
- Experience running many partner launches simultaneously across time zones
- Highly organized and detail-focused
- Ability to use AI tools to pull and analyze data, draft partner communications, and streamline processes
- Practical problem-solving ability
- Strong interpersonal skills
- High initiative and comfort with ambiguity
- Background in data collection, AI training data, or BPO services is advantageous
- Experience with device deployment and inventory tracking across partner sites is advantageous
- Experience running partner operations across several countries and time zones is advantageous
- Working fluency in one or more regional business languages alongside professional English is advantageous
Benefits:
- Equity
- Health and wellness benefits
- Other company programs
- Remote work arrangement
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