Operations Lead – Global
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Job Description
Operations Lead building automations, dashboards and AI workflows for a growing social-impact technology business. Partnering with the CEO on operations, compliance and leadership systems.
Responsibilities:
- Build and maintain automations, dashboards and AI agent workflows supporting business operations
- Identify repetitive processes and automate them to improve efficiency and reduce manual work
- Own the leadership operating rhythm, including weekly leadership meeting preparation and actions, monthly KPI reporting, quarterly planning and maintaining a central decision log
- Track delivery against business priorities and ensure operational activities keep pace with product and engineering developments
- Coordinate shared operational processes with external business partners
- Prepare the business operationally for key seasonal periods and major product launches
- Support team processes, onboarding and company culture in partnership with the CEO
- Help department leads establish clear processes, responsibilities and decision-making routes
- Oversee people processes, data protection, systems access and relevant UK compliance requirements
- Work directly with the CEO and leadership team to manage day-to-day business operations and leadership processes
Requirements:
- At least 3 years' experience in operations, with evidence of building processes and systems that others rely on
- Practical experience building automations or dashboards using no-code tools or AI, with examples of solutions that remain in use
- Strong technical confidence, including familiarity with no-code platforms, basic SQL and working collaboratively with engineering teams
- Experience using AI agents as part of everyday workflows, rather than simply using standard AI tools
- Experience managing team processes, onboarding and/or culture initiatives
- Proven ability to identify problems and take ownership of resolving them end to end
- Confidence making sound decisions quickly, even when working with incomplete information
- Previous experience in a startup or fast-growing business is highly desirable, particularly in an operational leadership or COO-type capacity within an early-stage business or smaller organisation
- Strong appreciation for organisation, attention to detail and well-designed systems
- Experience managing people-related or compliance processes accurately and reliably
- Experience working with UK-based businesses or clients
- Excellent written communication skills, with the ability to communicate clearly and follow through on actions
- Experience within the charity, fundraising or social impact sector would be advantageous but is not essential
Benefits:
- Competitive salary
- Local regulation annual leave plus public holidays
- Remote-first working, with flexibility outside core meetings
- A high-ownership role with a clear path to more responsibility
- Suitable home working setup and reliable internet connection expected
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