Account Principal
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Job Description
Account Principal driving meaningful outcomes and long-term partnerships with leading hospitals and health systems. Requires deep relationships and a strong understanding of healthcare technology solutions.
Responsibilities:
- Build and nurture deep, consultative relationships with executive stakeholders
- Serve as the primary executive point of contact, escalating and resolving strategic issues as needed.
- Facilitate executive business reviews focused on outcomes, ROI and strategic alignment
- Manage forecast renewal accuracy in CRM
- Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations
- Drive strong gross and net revenue retention outcomes
- Expand the company’s reach within client organizations by developing new relationships with key executive buyers
- Identify, quantify and close expansion opportunities
- Partner with Product, Sales, and Operations to develop compelling value-based growth proposals
- Build account plans that align with client priorities and with the company’s long-term growth strategy
- Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering
- Translate client feedback into actionable insight for product leadership
- Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved
- Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations.
Requirements:
- 10+ years of experience driving client success, strategic account management, or consulting engagements within healthcare technology and healthcare IT organizations.
- Demonstrated success in driving client growth, renewals, in the healthcare technology environment.
- Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems.
- Deep experience partnering with c-suite healthcare leaders.
- Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models.
- Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders.
- A consultative, solutions-oriented approach to solving complex problems.
- Ability to set and exceed targets for client growth, retention, and satisfaction.
- Experience with account planning, forecasting, and managing client portfolios.
- Exceptional verbal and written communication skills.
- Ability to articulate complex concepts in a clear and compelling way to diverse audiences.
- Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions.
- A team player who thrives in a fast-paced, cross-functional environment.
Benefits:
- exceptionally generous paid time away from work
- a variety of paid leave programs
- savings opportunities with 401(k) and incentive plans
- internal education programs
- full array of health benefits
- fitness reimbursement
- cell phone subsidy
- casual offices with snacks and drinks
- peer recognition programs
- health advocacy and employee assistance programs
- chili cook-offs
- pet insurance (yes, really)
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