Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant les PME et cabinets à gérer leurs finances avec Pennylane. Résolution des tickets, migration des données et accompagnement des utilisateurs.
Responsibilities:
- Become a product and accounting expert for customers using Pennylane
- Act as the primary point of contact for business owners, in-house accountants, and accounting firms
- Understand and investigate the issues users encounter on a daily basis
- Provide answers or solutions and escalate issues to technical teams when necessary
- Help in-house and firm-based accountants import their data into Pennylane and facilitate their migration
- Complete the Pennylane Academy training and learn about the product, company, and its departments during the first three months
- Receive and qualify accounting-related requests and provide fast, relevant responses
- Become increasingly autonomous and follow requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update help resources to promote customer self-service
- Share accounting knowledge and hands-on experience with colleagues
- Provide product teams with structured feedback on customer usage
- Identify areas for improvement and lead projects that contribute to team efficiency
Requirements:
- Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor's degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
- Experience working directly with business owners is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Knowledge of Pennylane is a plus
- Professional proficiency in English
- Strong written communication and teaching skills
- Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to rapid changes in the product
- Willingness to learn and stay up to date with product developments
- Must reside in Europe; the employer does not provide visa sponsorship and does not hire outside Europe
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional RTT days on top of 5 weeks of paid vacation
- The opportunity to improve your English with Busuu
- A monthly budget to support working from home or from a coworking space
- A BSPCE equity package
- Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, including Tech Days every three months for remote employees, and an annual off-site
- An inclusive and supportive work environment
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