Accounting Support Specialist
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Job Description
Spécialiste support comptable chez Pennylane, éditeur français de logiciels de comptabilité et gestion financière. Résolution des demandes clients, intégration de données et amélioration de l’expérience utilisateur.
Responsibilities:
- Act as a product and accounting subject-matter expert for customers and accountants using Pennylane
- Serve as the liaison between business owners, in-house accountants, and accounting firms
- Understand the issues users encounter on a daily basis
- Investigate requests and provide an answer or solution
- Escalate issues to technical teams when necessary
- Help corporate and public-practice accountants import their data into Pennylane to facilitate migration
- Complete product and company training through the Pennylane Academy during the first three months
- Receive and qualify accounting-related requests
- Respond to requests quickly and effectively
- Track requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update customer help resources
- Share accounting knowledge and hands-on experience with colleagues
- Provide product teams with well-founded feedback on customer usage
- Identify areas for improvement to increase team efficiency
- Lead projects that support professional development and improve the support function
- Opportunities to progress toward more specialized questions, account management, or customer implementation
Requirements:
- Accounting qualification (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons
- Direct experience working with business owners is a plus
- Interest in innovative workplace tools and new technologies
- Self-motivated, able to solve problems independently and find solutions
- Familiarity with Pennylane is a plus
- Professional proficiency in English
- Strong written communication skills and the ability to explain concepts clearly
- Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to rapid changes in the product
- Eagerness to learn and stay up to date with product developments
- Visa sponsorship is not available, and we are unable to hire candidates outside Europe
- Experience or knowledge of accounting
- Solid experience as an accountant in a public accounting firm
- Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion)
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional RTT days on top of 5 weeks of paid leave
- The opportunity to improve your English with Busuu
- A monthly allowance to support working from home or in a coworking space
- Convenient access to offices located just a few minutes from Saint-Lazare station in Paris
- A BSPCE equity grant
- Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
- A Mac
- Team sports and company events, including Tech Days every three months and an annual company seminar
- An inclusive, supportive work environment that fosters personal and professional growth
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