Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant entrepreneurs et cabinets avec Pennylane, logiciel français de gestion financière. Résolution de tickets, migration de données et transmission des retours aux équipes produit.
Responsibilities:
- Act as a product and accounting expert for clients using Pennylane for their accounting and financial management
- Serve as the liaison between business leaders, in-house accountants, and accounting firms
- Understand and investigate issues encountered by users
- Provide answers or solutions and escalate issues to the technical teams when necessary
- Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
- Receive and qualify accounting-related requests
- Track requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update customer-facing help resources
- Share accounting knowledge and hands-on experience with colleagues
- Relay well-substantiated customer feedback and usage insights to the product teams
- Identify areas for improvement and lead projects that contribute to team efficiency
Requirements:
- Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
- Experience working directly with business leaders is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Knowledge of Pennylane is a plus
- Professional proficiency in English
- Strong written communication skills and the ability to interact with users clearly and professionally
- Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to rapid changes in the platform
- Eagerness to learn and stay up to date with product developments
- Visa sponsorship is not available; recruitment is limited to candidates based in Europe
- Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional RTT days on top of 5 weeks of paid vacation
- The opportunity to improve your English with Busuu
- A monthly budget to support working from home or in a coworking space
- An allocation of BSPCEs
- Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, including Tech Days every three months and an annual off-site
- An inclusive, supportive work environment that fosters personal and professional growth
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