Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant entrepreneurs et cabinets à gérer leurs finances avec Pennylane. Résolution de tickets, intégration de données et amélioration de l’expérience client.
Responsibilities:
- Act as a business and platform expert for Pennylane customers
- Serve as the liaison between business owners, in-house accountants, and accounting firms
- Communicate with users daily and understand the issues they encounter
- Investigate requests and provide an answer or solution
- Escalate issues to technical teams when necessary
- Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
- Follow up on requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update help resources to promote customer self-sufficiency
- Share accounting knowledge and field experience with colleagues
- Provide product teams with well-structured feedback on customer usage
- Identify areas for improvement and increase team efficiency
- Lead projects that contribute to professional development and product improvement
Requirements:
- Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management)
- At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons
- Direct experience working with business owners is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Knowledge of Pennylane is a plus
- Professional proficiency in English
- Strong writing skills and the ability to explain concepts clearly
- Ability to understand and respond to customer needs while maintaining strong customer relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to the tool’s rapid evolution
- Eagerness to learn and stay up to date with product developments
- Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe
- Proficiency with ticketing tools (Intercom, Zendesk) or documentation tools (Notion)
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days, in addition to 5 weeks of paid leave
- The opportunity to improve your English with Busuu
- A monthly budget for working from home or from a coworking space
- Easy access to offices located just a few minutes from Saint-Lazare station in Paris
- BSPCE stock options
- Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, including quarterly Tech Days for remote employees and an annual off-site
- An inclusive, supportive work environment conducive to personal and professional growth
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