Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant clients et cabinets à utiliser Pennylane, logiciel français de gestion financière. Résolution de tickets, migration de données et accompagnement produit.
Responsibilities:
- Act as a product and accounting subject-matter expert for clients and accountants using Pennylane
- Serve as the liaison between business owners, in-house accountants, and accounting firms
- Contact users daily and understand their issues
- Investigate issues and provide an answer or solution
- Escalate issues to technical teams when necessary
- Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
- Complete product and team training through Pennylane Academy during the first three months
- Receive, qualify, and resolve accounting-related requests
- Track tickets through to full resolution
- Handle increasingly complex customer requests
- Create and update customer support resources
- Share accounting knowledge and hands-on experience with colleagues
- Provide product teams with structured feedback on customer usage
- Identify areas for improvement and lead improvement projects
Requirements:
- Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
- Experience working directly with business owners is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Familiarity with Pennylane is a plus
- Professional proficiency in English
- Strong writing skills and the ability to explain concepts clearly
- Ability to understand and respond to customer needs while delivering excellent service
- Ability to work independently and as part of a team
- Flexibility in adapting to rapid changes to the platform
- Eagerness to learn and stay up to date with product developments
- Visa sponsorship is not available; hiring is limited to candidates based in Europe
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional RTT days, in addition to 25 days of paid annual leave
- The opportunity to improve your English through Busuu
- A monthly budget to support working from home or in a coworking space
- BSPCE stock options
- Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, quarterly Tech Days for remote employees, and an annual off-site
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