Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant dirigeants et cabinets à utiliser Pennylane, logiciel français de gestion financière. Résolution de tickets, intégration de données et retours aux équipes produit.
Responsibilities:
- Act as a business and platform expert for customers using Pennylane
- Serve as the liaison between business leaders, in-house accountants, and accounting firms
- Understand the issues users encounter on a daily basis
- Investigate requests and provide an answer or solution
- Escalate issues to the technical teams when necessary
- Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
- Learn about the product, the company, and its various departments through the Pennylane Academy
- Receive and qualify accounting-related requests
- Track requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update help resources to promote customer self-sufficiency
- Share accounting knowledge and hands-on experience with colleagues
- Provide constructive feedback to the product teams
- Identify areas for improvement and lead improvement projects
Requirements:
- Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
- Direct experience working with business leaders is a plus
- Interest in innovative workplace tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Familiarity with Pennylane is a plus
- Professional proficiency in English
- Strong written communication skills and the ability to communicate clearly and professionally with users
- Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to the tool’s rapid evolution
- Eagerness to learn and stay up to date with product developments
- Visa sponsorship is not available; hiring is limited to candidates based in Europe
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid leave
- The opportunity to improve your English through Busuu
- A monthly allowance to support working from home or in a coworking space
- Easy access to offices located just minutes from Saint-Lazare station in Paris
- An equity grant in the form of BSPCEs
- Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, including Tech Days every three months and an annual seminar
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