Accounting Support Specialist
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Job Description
Spécialiste support comptable aidant dirigeants et cabinets sur Pennylane, logiciel français de gestion financière. Résolution des demandes, intégration des données et transmission des retours produit.
Responsibilities:
- Act as a product and platform expert for the customer base
- Serve as the liaison between business owners, in-house accountants, and accounting firms
- Understand the issues users encounter on a daily basis
- Investigate requests and provide an answer or solution
- Escalate issues to the technical teams when necessary
- Help in-house and accounting-firm accountants import their data into Pennylane and facilitate their migration
- Learn about the product, the company, and its departments through Pennylane Academy
- Receive and qualify accounting-related requests
- Track tickets through to complete resolution
- Handle increasingly complex customer requests
- Create and update customer help resources
- Share accounting knowledge and hands-on experience with colleagues
- Provide structured feedback to the product teams
- Identify areas for improvement and lead improvement projects
Requirements:
- Formal training in accounting (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
- Experience working directly with a business owner is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Familiarity with Pennylane is a plus
- Professional proficiency in English
- Strong written communication and teaching skills
- Ability to understand and respond to customer needs and provide excellent service
- Ability to work independently and as part of a team
- Flexibility in adapting to rapid changes to the platform
- Eagerness to learn and stay up to date with product developments
- Must be based in Europe; the employer does not provide visa sponsorship and does not hire outside Europe
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation
- The opportunity to improve your English through Busuu
- A monthly allowance to support working from home or from a coworking space
- An equity grant in the form of BSPCE
- Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
- A Mac
- Company events, including Tech Days every three months and an annual off-site
- A highly flexible remote-working culture
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