Administrative Analyst
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Job Description
Analytical role focusing on auditing invoices against IT contracts and Microsoft 365 billing. Requires strong communication and analytical skills in a customer-facing position.
Responsibilities:
- Serve as a customer-facing point of contact via email and phone
- Communicate clearly, professionally, and confidently in spoken and written English
- Respond to customer inquiries related to invoice accuracy, Microsoft 365 licensing, and contract alignment
- Audit invoices for accuracy against IT contracts, amendments, and addendums
- Validate pricing, quantities, billing periods, and included services
- Identify discrepancies such as overbilling, underbilling, missing line items, or misaligned contract terms
- Perform data analysis related to IT contracts, recurring services, and Microsoft 365 billing
- Read, interpret, and apply customer IT contracts during invoice and data reviews
- Maintain accurate client, contract, audit, and licensing records in internal systems
Requirements:
- Strong English proficiency (spoken and written)
- Comfortable communicating with customers via phone and email
- Ability to clearly explain data findings, discrepancies, and audit results
- Strong analytical and critical-thinking skills
- Experience working with contract, billing, or licensing data
- High attention to detail and accuracy
- Strong Excel or spreadsheet skills (pivot tables, formulas, data comparisons preferred)
- Experience in administrative analysis, billing audit, finance, or data analyst roles preferred
- Familiarity with Microsoft 365 licensing models strongly preferred
- Experience with CRM, PSA, ERP, or billing platforms is a plus
- Proficiency in Microsoft Office or Google Workspace
Benefits:
- Competitive, based on experience
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