Admission Coordinator
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Job Description
Remote part-time hospice admissions coordinator for BAYADA Home Health Care. Coordinating referrals, admissions, insurance verification, and family support during weekend coverage.
Responsibilities:
- Receive and coordinate hospice referrals from physicians, hospitals, facilities, and community resources
- Lead client pre-admission activities and referral management processing
- Coordinate hospice services with referral sources, insurance companies, clients, and families
- Process referrals and admissions, collaborate with branch operations and sales, and enter admission data after requirements are met
- Obtain billing, clinical, referral-source, and account information
- Screen and verify benefits under Medicare, Medicaid, and third-party payer guidelines
- Coordinate equipment with contracted vendors and gather admission documentation
- Monitor referral calls, fax lines, and portals
- Contact clients, families, program managers, liaisons, and referral sources as needed
- Enter information accurately into HCHB
- Verify insurance eligibility and authorization
- Explain hospice benefits, services, and philosophy to clients and families
- Schedule hospice informational meetings
- Coordinate durable medical equipment and comfort kits for client transitions
- Audit HCHB charts and ensure documents are signed, dated, and uploaded
- Follow up on pending referrals and maintain relationships with referral sources
- Support marketing strategies and site/company growth
- Provide billing and insurance documentation to the Billing Coordinator
- Maintain communication with pending clients, families, and referral sources
- Attend assigned in-services and continuing education programs
- Maintain HIPAA privacy and confidentiality
- Perform related duties as assigned by the supervisor
Requirements:
- Four (4) year college degree
- Minimum two (2) years of experience and/or training with hospice
- Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred
- Licensed Practical Nurse (LPN) certification is preferred but not required
- Excellent verbal and written communication skills
- Ability to work in a demanding, high-stress environment
- Ability to sit, stand, bend, lift, and move
- Ability to comply with occupational safety requirements
- Confidence discussing hospice benefits and obstacles to choosing hospice
- High integrity, negotiation, advanced customer service, organizational, and interpersonal skills
- Ability to collaborate with clinical, sales, and non-clinical staff
- Ability to work with physician offices, hospitals, and facility administrators
- Ability to learn and utilize HCHB, including hospice workflow tasks
- Critical thinking and ability to manage multiple tasks and priorities
- Willingness to learn hospice regulatory standards, including Medicare Conditions of Participation
- Extensive knowledge of hospice benefits, services, and philosophy
- Effective communication with hospice clinical/operations, sales, referral, and healthcare personnel
- High attention to detail
- Ability to cope with work involving ill, disabled, and dying clients
- Proficient in Microsoft Office Suite, including Excel and Teams
- Ability to read, write, and effectively communicate in English
- Availability to work Saturdays and Sundays, at least one major holiday, and two minor holidays per year
Benefits:
- Paid weekly
- Stability and structure of a national company with the values and culture of a family-owned business
- Attend in-services and continuing education programs when appropriate and assigned
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